FREQUENTLY ASKED QUESTIONS
Redeeming Ballet Austin Credits/Gift Certificates
Gift Certificate(s) have been consolidated into Ballet Austin Credits that are saved to your personal account and will never expire.
These credits are easy to redeem at checkout by logging into your account when purchasing tickets online or by giving us a call.
Click here for step-by-step instructions on your redeeming your Ballet Austin credits online.
Ticket Exchanges & Refunds
Ballet Austin DOES NOT OFFER REFUNDS on any ticket purchases.
However, you can exchange your tickets for a $10 per order fee for a future performance date of this production within the current season.
Please contact our Ticketing Services Team at 512.476.2163 or email boxoffice@balletaustin.org no later than 24 hours prior to the originally scheduled performance to exchange your tickets.