DIGITAL TICKET FAQs
We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.
GENERAL DIGITAL TICKET FAQS
WHAT ARE DIGITAL TICKETS?
Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate 48 hours prior to your performance start time and will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.
WHY IS BALLET AUSTIN USING DIGITAL TICKETS?
WHAT ARE THE TICKETING TERMS & CONDITIONS?
DO I HAVE TO DOWNLOAD AN APP?
No. No apps are necessary to access your digital wallet.
HOW DO I ACCESS MY DIGITAL TICKETS?
It takes just 3 easy steps!
- Go to wallet.balletaustin.org
- Log in using your Ballet Austin username and password.
- Tap your event to see all the details of your ticket(s).
HOW DO I KNOW WHAT LOGIN/PASSWORD TO USE?
Log in to your digital ticket wallet using the same username and password you used to purchase your tickets.
WHAT IF I FORGOT MY PASSWORD?
Go to wallet.balletaustin.org and simply click the Forgot Password button to reset your password.
MAY I PRINT MY DIGITAL TICKETS OR SEND SCREENSHOTS OF THEM TO OTHERS?
No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.
MY TICKETS DON'T HAVE A QR CODE, WHAT DO I DO?
As a safety measure, the QR codes will not be visible on your tickets until 48 hours prior to your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.
WHAT IF I DON'T HAVE A SMART MOBILE DEVICE?
No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Ballet Austin box office at 512.476.2163 or email email@example.com to arrange to pick up your printed tickets at Will Call. Please note, there is a $5 fee for Will Call ticket orders.
WHAT IF MY PHONE DIES BEFORE THE PERFORMANCE?
No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.
MAY I ADD MY DIGITAL TICKETS TO MY APPLE OR GOOGLE WALLETS?
You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.
SHARING YOUR DIGITAL TICKETS FAQS
HOW DO I SHARE MY TICKET?
- Go to wallet.balletaustin.org & log in using your Ballet Austin username and password.
- Select the performance you will be attending.
- Tap Share Tickets
- Enter the full name of the person with whom you are sharing the digital ticket(s).
- Select the ticket(s) you’d like to share.
- Confirm your selection.
- Share the link via text or email to the person to whom you are sending the digital ticket(s).
DO I HAVE TO SHARE ALL OF MY TICKETS?
DO MY GUESTS NEED TO CREATE A LOGIN?
Yes, as a safety measure and to claim the tickets you’ve shared with your guests, they will need to log in. If others in your group already have a ticketing account with Ballet Austin, they may use the same username and password to log in.
WHAT IF OTHERS IN MY GROUP DO NOT KNOW WHETHER THEY HAVE AN EXISTING ACCOUNT/LOGIN?
If anyone in your group is not sure whether or not they have an existing login, they can click Forgot Password or the Register button after following the link you shared with them to create an account.
HOW DO I CLAIM A SHARED DIGITAL TICKET?
- Click the link shared with you.
- Log in with your Ballet Austin username and password OR create a new account.
- Accept the tickets.
WHAT IF MY GUEST DOES NOT ACCEPT THE TICKETS I SHARE?
Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.
HOW WILL I KNOW IF MY GUEST CLAIMED THE TICKETS?
Once you share a digital ticket, you will see one of the two following status notifications:
1. Ticket Accepted by (Your Guest’s Name)
- Your guest has claimed your shared ticket(s).
2. Ticket Shared with (Your Guest’s Name) Pending
- Your guest has not accepted the digital ticket(s) yet.
- You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
- You may also “Share the invite again” or “Get this ticket back” in your wallet.
MAY I SHARE MY DIGITAL TICKETS BEFORE THE QR CODES HAVE BEEN DELIVERED?
Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.
MAY I SHARE MY TICKETS FROM MY DESKTOP COMPUTER?
Yes, simply copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.