DIGITAL TICKET FAQs

We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.

ACCESS MY DIGITAL TICKET WALLET
HOW TO ACCESS YOUR DIGITAL TICKETS
PERFORMANCE FAQ’s & POLICIES

GENERAL DIGITAL TICKET FAQS

WHAT ARE DIGITAL TICKETS?

Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate 48 hours prior to your performance start time and will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.  

WHY IS BALLET AUSTIN USING DIGITAL TICKETS?

Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. No more stress over how to print at home, running out of printer ink, or misplacing your tickets. Your tickets are always available in your digital wallet. 

WHAT ARE THE TICKETING TERMS & CONDITIONS?

All sales are final.  No refunds.  This ticket is a revocable license subject to all terms, conditions and policies established by Ballet Austin and this license may be revoked without refund for noncompliance with terms.  Any conduct deemed by Ballet Austin, in its sole and absolute discretion, to be disorderly or disruptive shall be cause for automatic termination of Holder’s license.  This ticket does not authorize any individual or entity to sell or re-sell tickets purchased at any price without the prior express consent of Ballet Austin. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void.  Ballet Austin reserves the right to suspend orders or sharing capabilities for any tickets suspected to be fraudulent or in violation of these terms and will hold those tickets for “Will Call” pick-up at the venue box office. “Will Call” tickets may be picked up at the venue box office after the purchaser presents a photo ID and valid credit card.  Exchanges may only be made up to 48 hours prior to a performance for a different performance date or a different production within the current season.  Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders.  For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges.  Every guest entering the theater requires a ticket, with the exception of “lap seating” that is available free of charge for children under the age of three.  A “lap seat” ticket is required for entry to the theater for each child under age three and may be picked up at the venue box office 90 minutes prior to the start of the performance. Unauthorized use of cameras or recording equipment of any kind is prohibited during all performances. Holder agrees not to photograph or record performances in any form.  Holder grants permission to Ballet Austin to use Holder’s image or likeness in connection with Ballet Austin’s recording, transmission or reproduction of the ticketed event.  Prices, performances, programming, dates and times are subject to change, at any time, without notice. 

DO I HAVE TO DOWNLOAD AN APP?

No. No apps are necessary to access your digital wallet.

HOW DO I ACCESS MY DIGITAL TICKETS?

It takes just 3 easy steps!

  1. Go to wallet.balletaustin.org
  2. Enter the email address used when purchasing and request an access code be sent to your email.
  3. Enter the access code and select “Stay Logged In” to stay logged in for 30 days. 

Once in your wallet, you can tap your event(s) to see all the details of your ticket(s). 

Click for an easy informational guide to accessing your Digital Tickets.

HOW DO I KNOW WHAT LOGIN/PASSWORD TO USE?

Log in to your digital ticket wallet using the same email address you used to purchase your tickets. You can then request an access code be sent to your email or use your password by clicking the “login manually instead” link.  

WHAT IF I FORGOT MY PASSWORD?

Go to wallet.balletaustin.org and simply click the Forgot Password button to reset your password.

MAY I PRINT MY DIGITAL TICKETS OR SEND SCREENSHOTS OF THEM TO OTHERS?

No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door.  Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.

MY TICKETS DON'T HAVE A QR CODE, WHAT DO I DO?

As a safety measure, the QR codes will not be visible on your tickets until 48 hours prior to your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.  

WHAT IF I DON'T HAVE A SMART MOBILE DEVICE?

No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Ballet Austin box office at 512.476.2163 or email boxoffice@balletaustin.org to arrange to pick up your printed tickets at Will Call. Please note, there is a $5 fee for Will Call ticket orders.

WHAT IF MY PHONE DIES BEFORE THE PERFORMANCE?

No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.

MAY I ADD MY DIGITAL TICKETS TO MY APPLE OR GOOGLE WALLETS?

You can now add your digital tickets to your Apple Wallet.  Google Wallet does not yet support rotating or dynamic QR codes.

SHARING YOUR DIGITAL TICKETS FAQS

HOW DO I SHARE MY TICKET?

  1. Go to wallet.balletaustin.org & log in using your Ballet Austin username and password.
  2. Select the performance you will be attending.
  3. Tap Share Tickets
  4. Enter the full name of the person with whom you are sharing the digital ticket(s).
  5. Select the ticket(s) you’d like to share.
  6. Confirm your selection.
  7. Share the link via text or email to the person to whom you are sending the digital ticket(s).

DO I HAVE TO SHARE ALL OF MY TICKETS?

No, you share only the digital ticket(s) you select to share with others in the group attending the performance with you.

DO MY GUESTS NEED TO CREATE A LOGIN?

YES! To claim the tickets you’ve shared with your guests, they will need to log in. If they already have a ticketing account with Ballet Austin, they may use the same email address to log in. If they do not have an account they will need to create one to accept the tickets. 

WHAT IF OTHERS IN MY GROUP DO NOT KNOW WHETHER THEY HAVE AN EXISTING ACCOUNT/LOGIN?

If anyone in your group is unsure if they have an existing login, they can click the Register for a New Account button. If their email already exists, the system will let them know. If it does not it will register an account for them.

HOW DO I CLAIM A SHARED DIGITAL TICKET?

  1. Click the link shared with you.
  2. Login using the email address associated with your Ballet Austin ticketing account OR register a new account if you don’t have one.
  3. Accept the tickets.

WHAT IF MY GUEST DOES NOT ACCEPT THE TICKETS I SHARE?

Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.

HOW WILL I KNOW IF MY GUEST CLAIMED THE TICKETS?

Once you share a digital ticket, you will see one of the two following status notifications:

1. Ticket Accepted by (Your Guest’s Name)

  • Your guest has claimed your shared ticket(s).

2. Ticket Shared with (Your Guest’s Name) Pending

  • Your guest has not accepted the digital ticket(s) yet.
  • You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
  • You may also “Share the invite again” or “Get this ticket back” in your wallet.  

MAY I SHARE MY DIGITAL TICKETS BEFORE THE QR CODES HAVE BEEN DELIVERED?

Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.

MAY I SHARE MY TICKETS FROM MY DESKTOP COMPUTER?

YES! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.

*Note: You do not need to share the tickets with yourself, just log in to your account on your mobile device.

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