CONTACT AUDIENCE SERVICES
Ballet Austin’s Audience Services Team is available via phone at 512.476.2163, Monday through Friday, noon. to 5 p.m. CT (available weekdays except major holidays) or via email at email@example.com.
If you need to reach the Audience Services Team during the weekends, please email us at firstname.lastname@example.org.
Call us if you need help purchasing season or individual performance tickets and if you need your tickets replaced or reprinted. We can also assist you with online ticket purchases, give you directions to the Butler Dance Education Center (501 W. 3rd Street) and our performance venues, and share tips on parking, special events, and attractions near our downtown studios.
During performance dates, Audience Services Team members will be available in person at the Long Center Box Office 90 minutes before the performance begins.
Audience Services Team members will also be available in person for performances scheduled in our Austin/Ventures Studio/Theater (located in the Butler Dance Education Center | 501 W. 3rd Street) 90 minutes before show time.
Please note: Ballet Austin does not operate a walk-up box office location in the Butler Dance Education Center. Give us a call at 512.476.2163 any time you need personal assistance!
PURCHASING TICKETS ONLINE
Tickets may be purchased through Ballet Austin’s official website, at my.balletaustin.org, 24 hours a day. Please note that online ticket sales for individual performances will close two hours prior to show time on the day of the performance.
Audience members interested in purchasing tickets within two hours of show time may do so at the Long Center Box Office (701 W. Riverside Drive, Austin, TX 78704), which opens 90 minutes prior to curtain. Tickets are subject to availability.
Accessible seating is available at both the Long Center and the Butler Dance Education Center. Elevators at the Long Center can be accessed in the Rollins Lobby on the ground level and service all levels.
For more information regarding these accommodations or to purchase tickets in accessible seating locations, please contact the Ballet Austin box office at 512.476.2163.
AUDIO DESCRIPTION SERVICES
Ballet Austin provides audio description services during one performance during each scheduled production at the Long Center. Audio description services will be provided at these 2019/20 performances.
Stay tuned for a listing of 2020/21 performance dates offering audio description services.
COLLEGE STUDENT RUSH TICKETS
College students can purchase up to two (2) tickets with a valid college ID for $15 per ticket (Parterre, Mezzanine or Balcony seating as available) on the day of the performance at the Long Center box office. The box office will open 90 minutes prior to curtain at the Long Center. College Student Rush tickets will be offered based on availability.
MILITARY, SENIOR 65+ and YOUTH DISCOUNTS
Ballet Austin offers the following discounts:
- Military: 10% off up to 4 tickets
- Senior: 10% off up to 4 tickets, applicable for ages 65+
- Youth: 10% off up to 4 tickets, applicable to ages 12 and under
Please note these discounts are not applicable to THE NUTCRACKER or Ballet Austin II performances at AustinVentures StudioTheater at Ballet Austin and are only available for purchase in-person or by calling the Ballet Austin Box Office at 512.476.2163.
LAP SEAT TICKETS FOR CHILDREN AGES 3 AND UNDER
Lap seating is available for children under the age of 3 free of charge. A lap seat ticket is required for entry and may be picked up at the box office prior to the performance.
Please be courteous of other guests and step outside the theater into the lobby if your child is crying or being disruptive.
DONATING TICKETS BACK TO BALLET AUSTIN
Tickets may be returned to Ballet Austin as a tax-deductible donation. Please contact the box office no later than 24-hours prior to the originally scheduled performance, and a donation receipt will be mailed to you.
Ballet Austin Season Ticket Holders may exchange tickets for a different performance date or a different production at no cost. Free ticket exchanges are offered only to Season Ticket Holders. There is no guarantee that tickets can be exchanged for the exact seats purchased.
Please contact Ballet Austin’s Audience Services Team at 512.476.2163 no later than 24 hours prior to the originally scheduled performance to exchange your tickets.
For non-season ticket holders, a $5 exchange fee per order will be applied to ALL ticket exchanges.
Ballet Austin DOES NOT OFFER REFUNDS on any ticket purchases. If you are a Ballet Austin Season Ticket Holder, please see our ticket donation and exchange policies listed above.
OOPS, I MISSED MY SHOW! WHAT ARE MY OPTIONS?
It happens to the best of us. We buy tickets to a show, forget to check the date, and show up for the wrong performance.
If it happens to you, we’re happy to sell you tickets to a subsequent performance of the same production at a 50-percent discount based on seating availability.
If you have missed the performance for which you purchased tickets we cannot offer you complimentary tickets to another show.
We can exchange* tickets for performances that have not yet taken place because those tickets still have value.
As always, be sure to check your tickets when you receive them and make note of your performance date and time so you arrive on time for the show.
*There is a $5 per order exchange fee for non-season ticket holders.
Patrons arriving late to Ballet Austin performances will be seated at the discretion of management. Video monitors are available in the lobby until an appropriate pause allowing for seating occurs.
No cameras or recording equipment of any kind are permitted at Ballet Austin events. Ticket holders agree not to photograph or record the event in any form.
Please be courteous of other guests enjoying the performance.
- All cell phones must be silenced and turned off prior to the performance.
- No talking during the performance.
- If guests around you are being disruptive, please notify an usher.
Tickets are revocable licenses that may be taken up at any time for any reason upon refunding the purchase price.