PERFORMANCE FAQs

WHY WE RECOMMEND PURCHASING PERFORMANCE TICKETS DIRECTLY FROM BALLET AUSTIN

Ballet Austin strives to share the excitement and beauty of live professional dance with as many community members as possible. *As a 501c3 nonprofit organization, Ballet Austin raises funds throughout the year to help defray part of the production costs in order to bring live performances to you and keep the price of our tickets as low as possible. The following information is intended to assist you as a consumer and help you have the best experience possible.

When you purchase directly from Ballet Austin:

You are assured your tickets are valid, and your seats are reserved for you/your family/your party.
You have access to the most affordable ticket prices.* Ballet Austin tickets range between $15 – $125 dollars (plus applicable fees), depending on location. If you are being asked to pay more per ticket, you are NOT buying from Ballet Austin.
You have the flexibility to exchange your ticket/s to another performance for a small handling fee, as tickets remain available.

If you choose to purchase Ballet Austin tickets from sources other than Ballet Austin, we recommend that you:

Never pay cash or use apps such as Venmo to purchase tickets.
Verify performance dates/times and check for sold-out performances BEFORE purchasing from a third-party seller or service by visiting the Ballet Austin website.
Check the Long Center’s Dell Hall seating map to confirm the existence of the seats being offered to you. Long Center Seating Chart

NOTE: Issues related to tickets purchased from a third-party seller will need to be discussed with that company. Ballet Austin will have no record of these sales.

Our goal for each Ballet Austin performance is to create wonderful, lasting memories for you, your family, and your friends. If you have questions, let us help you by contacting our box office at 512.476.2163 or by email at boxoffice@balletaustin.org. We look forward to seeing you soon.

WHY ARE TICKETS MORE EXPENSIVE ON DIFFERENT WEBSITES?

The only way to ensure your ticket purchase is valid is to purchase DIRECTLY from Ballet Austin. We’ve seen websites selling our tickets for higher prices and even for dates and times when Ballet Austin is not performing. To ensure you’re getting a valid ticket please buy your tickets DIRECTLY from balletaustin.org

For more information click here.

TICKETING TERMS & CONDITIONS

All sales are final. No refunds. This ticket is a revocable license subject to all terms, conditions and policies established by Ballet Austin and this license may be revoked without refund for noncompliance with terms. Any conduct deemed by Ballet Austin, in its sole and absolute discretion, to be disorderly or disruptive shall be cause for automatic termination of Holder’s license. This ticket does not authorize any individual or entity to sell or re-sell tickets purchased at any price without the prior express consent of Ballet Austin. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void. Ballet Austin reserves the right to suspend orders or sharing capabilities for any tickets suspected to be fraudulent or in violation of these terms and will hold those tickets for “Will Call” pick-up at the venue box office. “Will Call” tickets may be picked up at the venue box office after the purchaser presents a photo ID and valid credit card. Exchanges may only be made up to 48 hours prior to a performance for a different performance date or a different production within the current season. Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders. For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges. Every guest entering the theater requires a ticket, with the exception of “lap seating” that is available free of charge for children under the age of three. A “lap seat” ticket is required for entry to the theater for each child under age three and may be picked up at the venue box office 90 minutes prior to the start of the performance. Unauthorized use of cameras or recording equipment of any kind is prohibited during all performances. Holder agrees not to photograph or record performances in any form. Holder grants permission to Ballet Austin to use Holder’s image or likeness in connection with Ballet Austin’s recording, transmission or reproduction of the ticketed event. Prices, performances, programming, dates and times are subject to change, at any time, without notice.

INCLEMENT WEATHER POLICY

Ballet Austin will perform all events as scheduled, rain or shine. However, if an official determination is made to cancel or reschedule a performance Ballet Austin will notify all ticket holders of their options. You can also find updates on our website or by following us on our social media channels, Facebook, Twitter, and Instagram for updates.

PARKING INFORMATION

Parking at the Long Center

The Long Center’s primary parking structure is the Palmer Events Center Garage, located east of the Long Center.

NORTH entrance off of Riverside Drive
SOUTH entrance off of Barton Springs Road
$10 per vehicle

Overflow parking is located at the One Texas Center Parking Garage, located at 505 Barton Springs Road.

Enter the Garage directly from Haywood Avenue
Allow 10 minutes to walk from One Texas Center to the Long Center
One Texas Center Garage is a public parking facility managed and operated by the City of Austin
$8 per vehicle

Curbside Valet Parking

Paid valet parking is available with drop-off and pick-up locations next to the Long Center’s box office and main entrances.

Drop off by driving east on Riverside Drive, pass through the traffic circle, and enter the first drive on your right as you approach the Long Center.
$20 per vehicle

ADA Accessibility

The Palmer Events Center garage has 24 accessible parking spaces located closest to the elevators on each level.

Patrons may also enter the valet line through the first entrance to the Long Center off of Riverside Drive and pull up to the curb to drop off guests with mobility challenges at the main entrance.
Elevator access is available through the Ground Level lobby door next to the box office.
Staff will be available to direct you should you need assistance.

Please note parking rates are subject to change based on special events.

PURCHASING TICKETS ONLINE

Tickets may be purchased through Ballet Austin’s official website, at my.balletaustin.org, 24 hours a day. Please note that online ticket sales for individual performances will close two hours prior to show time on the day of the performance.

Audience members interested in purchasing tickets within two hours of show time may do so at the Long Center Box Office (701 W. Riverside Drive, Austin, TX 78704), which opens 90 minutes prior to curtain. Tickets are subject to availability.

CONTACT TICKETING SERVICES

Our team is here to help you with all your ticketing needs regarding Ballet Austin productions. We can assist you with both season and individual ticket purchases or just help answer questions you may have.

We are available Monday – Friday, 12 p.m. to 5 p.m. CT (except major holidays).

By phone at 512.476.2163 or
By email at boxoffice@balletaustin.org

Tickets can also be purchased through Ballet Austin’s official website, at my.balletaustin.org, 24 hours a day. Please note that online ticket sales for individual performances will close two hours prior to show time on the day of the performance.

On performance days our team will be available in person at the Long Center Box Office (701 W. Riverside Dr. ) 90 minutes before the performance begins.

For performances scheduled for Ballet Austin’s AustinVentures StudioTheater (located inside the Butler Dance Education Center | 501 W. 3rd Street), our team will be available in person 90 minutes before the performance begins.

Please note: We do not operate a walk-up box office at the Butler Dance Education Center, please call or email us if you need assistance!

TICKET EXCHANGES

Exchanges may only be made up to 48 hours prior to a performance for a different performance date or a different production within the current season. Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders. For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges. To request an exchange, contact our Ticketing Services Team by email at boxoffice@balletaustin.org or by phone at 512.476.2163 (Mon. – Fri. 12 pm – 5 pm).

We will always do our best to get you as close to your previous seats as possible based on availability.

TICKET REFUNDS

Ballet Austin DOES NOT OFFER REFUNDS on any ticket purchases. If you are a Ballet Austin Season Ticket Holder, please see our ticket donation and exchange policies.

ACCESSIBILITY

Accessible seating is available at both the Long Center and the Butler Dance Education Center. Elevators at the Long Center can be accessed in the Rollins Lobby on the ground level and service all levels.

For more information regarding these accommodations or to purchase tickets in accessible seating locations, please contact the Ballet Austin box office at 512.476.2163.

AUDIO DESCRIPTION SERVICES

If you require audio description services, please contact our Ticketing Services team at least 2 weeks in advance.

We are available Monday – Friday, 12 p.m. to 5 p.m. CT (except major holidays).

By phone at 512.476.2163 or
By email at boxoffice@balletaustin.org

COLLEGE STUDENT RUSH TICKETS

College students can purchase up to two (2) tickets for $15 each, for Ballet Austin productions at the Long Center 90 minutes prior to curtain. Must have a valid college ID (CASH PREFERRED but not required). Seating is determined at the door and based on availability.

GROUP DISCOUNTS

We offer a 10% discount on tickets for groups of 20 or more. Group tickets must be purchased directly through the Ballet Austin Box Office and must be paid in full at the time of purchase. The Box Office is available by phone at 512.476.2163, Monday through Friday, 12 p.m. to 5 p.m. CT (available weekdays except major holidays) or via email at boxoffice@balletaustin.org.

MILITARY and SENIOR 65+ DISCOUNT

Ballet Austin offers the following discounts, available only in-person or by calling the Ballet Austin Box Office at 512.476.2163 (M-F 12 pm – 5 pm)

Military: 10% off up to 4 tickets
Senior: 10% off up to 4 tickets, applicable for ages 65+

PLEASE NOTE: These discounts are not applicable to THE NUTCRACKER or Ballet Austin II performances at AustinVentures StudioTheater at Ballet Austin.

LAP SEAT TICKETS FOR CHILDREN AGES 3 AND UNDER

Everyone entering the theater is required to have a ticket. For children who are ages 3 and under we do provide Lap Tickets free of charge. A lap ticket may be picked up at the box office prior to the performance.

Please be courteous of other guests and step outside the theater into the lobby if your child is crying or being disruptive.

OOPS, I MISSED MY SHOW! WHAT ARE MY OPTIONS?

It happens to the best of us. We buy tickets to a show, forget to check the date, and show up for the wrong performance.

If it happens to you, we’re happy to sell you tickets to a subsequent performance of the same production at a 50-percent discount based on seating availability.

If you have missed the performance for which you purchased tickets we cannot offer you complimentary tickets to another show.

We can exchange* tickets for performances that have not yet taken place because those tickets still have value.

As always, be sure to check your tickets when you receive them and make note of your performance date and time so you arrive on time for the show.

*There is a $10 per order exchange fee for non-season ticket holders.

DONATING TICKETS BACK TO BALLET AUSTIN

Tickets may be returned to Ballet Austin as a tax-deductible donation. Please contact the Box Office no later than 24-hours prior to the originally scheduled performance, and a donation receipt will be mailed to you.

LATE SEATING

Patrons arriving late to Ballet Austin performances will be seated at the discretion of management. Video monitors are available in the lobby until an appropriate pause allowing for seating occurs.

RECORDING POLICY

No cameras or recording equipment of any kind are permitted at Ballet Austin events. Ticket holders agree not to photograph or record the event in any form.

BALLET ETIQUETTE

Please be courteous of other guests enjoying the performance.

All cell phones must be silenced and turned off prior to the performance.
No talking during the performance.
If guests around you are being disruptive, please notify an usher.

Tickets are revocable licenses that may be taken up at any time for any reason upon refunding the purchase price.