THE NUTCRACKER PLAYBILL
Redeeming Ballet Austin Credits/Gift Certificates
Gift Certificate(s) have been consolidated into Ballet Austin Credits that are saved to your personal account and will never expire.
These credits are easy to redeem at checkout by logging into your account when purchasing tickets online or by giving us a call.
Click here for step-by-step instructions on your redeeming your Ballet Austin credits online.
Ticket Exchanges & Refunds
Ballet Austin DOES NOT OFFER REFUNDS on any ticket purchases.
However, exchanges can be made up to 48 hours prior to a performance for a different performance date or a different production within the current season. Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders. For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges. To request an exchange, contact our Ticketing Services Team by email at firstname.lastname@example.org or by phone at 512.476.2163 (Mon. – Fri. 12 pm – 5 pm).
We will always do our best to get you as close to your previous seats as possible based on availability.
As a non-profit organization, we value the investment you make in Ballet Austin, allowing us to provide access to performances and quality programs for our audience, our students, and our community. Every gift makes a difference and comes with donor benefits.
In appreciation of your gift, you will receive a comprehensive collection of carefully selected benefits designed to bring you closer to the art form and provide “VIP behind-the-scenes” access to the works we bring to the stage.