FREQUENTLY ASKED QUESTIONS
Ticket Refunds & Exchanges
There are NO REFUNDS on Ballet Austin tickets. See our complete Ticketing Terms & Conditions for more information. Exchanges must be requested no later than 48 hours before your originally scheduled performance for a different performance date or production within the current season. Exchanges are free for current Ballet Austin Season Ticket Holders and $10 per order for all non-season ticket holders. See our Performance FAQs page for more.
To request an exchange, contact our Ticketing Services Team by email at boxoffice@balletaustin.org or by phone at 512.476.2163 (Mon. – Fri. 12 pm – 5 pm).
We will always do our best to get you as close to your previous seats as possible based on availability.
Redeeming Ballet Austin Credits/Gift Certificates
If you have a credit or a gift certificate you can redeem them by contacting our Ticketing Services Team by email at boxoffice@balletaustin.org or by phone at 512.476.2163 (Mon. – Fri. 12 pm – 5 pm)
BECOME A BALLET AUSTIN VIP
As a non-profit organization, we value the investment you make in Ballet Austin, allowing us to provide access to performances and quality programs for our audience, our students, and our community. Every gift makes a difference and comes with donor benefits.
Donor Benefits
In appreciation of your gift, you will receive a comprehensive collection of carefully selected benefits designed to bring you closer to the art form and provide “VIP behind-the-scenes” access to the works we bring to the stage.