PERFORMANCE FAQs

WHY WE RECOMMEND PURCHASING PERFORMANCE TICKETS DIRECTLY FROM BALLET AUSTIN?

Ballet Austin strives to share the excitement and beauty of live professional dance with as many community members as possible. *As a 501c3 nonprofit organization, Ballet Austin raises funds throughout the year to help defray part of the production costs in order to bring live performances to you and keep the price of our tickets as low as possible. The following information is intended to assist you as a consumer and help you have the best experience possible.

When you purchase directly from Ballet Austin:

You are assured your tickets are valid, and your seats are reserved for you/your family/your party.
You have access to the most affordable ticket prices.* Ballet Austin tickets range between $20 – $125 dollars (plus applicable fees), depending on location. If you are being asked to pay more per ticket, you are NOT buying from Ballet Austin.
You have the flexibility to exchange your ticket/s to another performance for a small handling fee, as tickets remain available.

If you choose to purchase Ballet Austin tickets from sources other than Ballet Austin, we recommend that you:

Never pay cash or use apps such as Venmo to purchase tickets.
Verify performance dates/times and check for sold-out performances BEFORE purchasing from a third-party seller or service by visiting the Ballet Austin website.
Check the Long Center’s Dell Hall seating map to confirm the existence of the seats being offered to you. Long Center Seating Chart

NOTE: Issues related to tickets purchased from a third-party seller will need to be discussed with that company. Ballet Austin will have no record of these sales.

Our goal for each Ballet Austin performance is to create wonderful, lasting memories for you, your family, and your friends. If you have questions, let us help you by contacting our Ticketing Services Team at 512.476.2163 (Mon. – Fri. 12 p.m. – 5 p.m.) or by email at boxoffice@balletaustin.org. We look forward to seeing you soon.

WHY ARE TICKETS MORE EXPENSIVE ON WEBSITES THAT HAVE NO AFFILIATION WITH BALLET AUSTIN?

The only way to ensure that the tickets you’ve purchased for a Ballet Austin production are valid is to buy them DIRECTLY from Ballet Austin. Ballet Austin has no affiliation with any other website selling tickets for Ballet Austin events. We’ve seen sites selling our tickets at higher prices and even for dates and times when Ballet Austin is not performing. Protect yourself and ensure you’re getting a valid ticket at the best price by purchasing your tickets DIRECTLY from the official Ballet Austin website, balletaustin.org

For more information click here.

PARKING AT THE LONG CENTER

Parking at the Long Center

The Long Center’s primary parking structure is the Palmer Events Center Garage, located east of the Long Center.

NORTH entrance off of Riverside Drive
SOUTH entrance off of Barton Springs Road
$10 per vehicle

Overflow parking is located at the One Texas Center Parking Garage, located at 505 Barton Springs Road.

Enter the Garage directly from Haywood Avenue
Allow 10 minutes to walk from One Texas Center to the Long Center
One Texas Center Garage is a public parking facility managed and operated by the City of Austin
Prices vary

Curbside Valet Parking

Paid valet parking is available with drop-off and pick-up locations next to the Long Center’s box office and main entrances. Please note parking rates are subject to change based on special events.

Drop off by driving east on Riverside Drive, and enter the first drive on your right as your approach the Long Center.

$20 per vehicle, cash only, for valet to place car in garage*.
$40 per vehicle, cash only for parking on circle drive*.

*subject to availability

ADA Accessibility

The Palmer Events Center garage has 24 accessible parking spaces located closest to the elevators on each level.

Patrons may also enter the valet line through the first entrance to the Long Center off of Riverside Drive and pull up to the curb to drop off guests with mobility challenges at the main entrance.
Elevator access is available through the Ground Level lobby door next to the box office.
Staff will be available to direct you should you need assistance.

Please note parking rates are subject to change based on special events.

CAN I PRE-PURCHASE PARKING FOR BALLET AUSTIN EVENTS AT THE LONG CENTER?

No. You cannot pre-purchase parking for Ballet Austin events at the Long Center. The primary parking structure next to the Long Center is the Palmer Events Center Garage. This garage is owned and operated by the City of Austin and parking can only be purchased upon entry. Beware of websites pre-selling parking spaces for Ballet Austin events. Those parking passes are not valid at the Palmer Events Center Garage and are often sold at much higher prices than paying at the door of any area garage.

TICKETING TERMS & CONDITIONS

All sales are final. No refunds. This ticket is a revocable license subject to all terms, conditions and policies established by Ballet Austin and this license may be revoked without refund for noncompliance with terms. Any conduct deemed by Ballet Austin, in its sole and absolute discretion, to be disorderly or disruptive shall be cause for automatic termination of Holder’s license. This ticket does not authorize any individual or entity to sell or re-sell tickets purchased at any price without the prior express consent of Ballet Austin. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void. Ballet Austin reserves the right to suspend orders or sharing capabilities for any tickets suspected to be fraudulent or in violation of these terms and will hold those tickets for “Will Call” pick-up at the venue box office. “Will Call” tickets may be picked up at the venue box office after the purchaser presents a photo ID and valid credit card. Exchanges may only be made up to 48 hours prior to a performance for a different performance date or a different production within the current season. Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders. For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges. Every guest entering the theater requires a ticket, with the exception of “lap seating” that is available free of charge for children under the age of three. A “lap seat” ticket is required for entry to the theater for each child under age three and may be picked up at the venue box office 90 minutes prior to the start of the performance. Unauthorized use of cameras or recording equipment of any kind is prohibited during all performances. Holder agrees not to photograph or record performances in any form. Holder grants permission to Ballet Austin to use Holder’s image or likeness in connection with Ballet Austin’s recording, transmission or reproduction of the ticketed event. Prices, performances, programming, dates and times are subject to change, at any time, without notice.

TICKET EXCHANGES

Exchanges must be requested no later than 48 hours before your originally scheduled performance for a different performance date or production within the current season. Exchanges are free (no fees) for current Ballet Austin Season Ticket Holders. For non-Season Ticket Holders, a $10 per order fee will be applied to ticket exchanges. To request an exchange, contact our Ticketing Services Team by email at boxoffice@balletaustin.org or by phone at 512.476.2163 (Mon. – Fri. 12 pm – 5 pm).

We will always do our best to get you as close to your previous seats as possible based on availability.

TICKET REFUNDS

Ballet Austin DOES NOT OFFER REFUNDS on any ticket purchases. If you are a Ballet Austin Season Ticket Holder, please see our ticket donation and exchange policies.

PURCHASING TICKETS ONLINE

Tickets may be purchased through Ballet Austin’s official website, at my.balletaustin.org, 24 hours a day. Please note that online ticket sales for individual performances will close two hours prior to show time on the day of the performance.

Audience members interested in purchasing tickets within two hours of show time may do so at the Long Center Box Office (701 W. Riverside Drive, Austin, TX 78704), which opens 90 minutes prior to curtain. Tickets are subject to availability.

CONTACT TICKETING SERVICES

Our team is here to help you with all your Ballet Austin ticketing needs. We can assist you with both season and individual ticket purchases or help answer other ticketing questions you may have.

We are available Monday – Friday, 12 p.m. to 5 p.m. CT (except major holidays).

By phone at 512.476.2163 or
By email at boxoffice@balletaustin.org

Tickets can also be purchased through Ballet Austin’s official website, at my.balletaustin.org, 24 hours a day. Please note that online ticket sales for individual performances will close two hours prior to show time on the day of the performance.

On performance days our team will be available in person at the Long Center Box Office (701 W. Riverside Dr. ) 90 minutes before the performance begins.

For performances scheduled for Ballet Austin’s AustinVentures StudioTheater (located inside the Butler Dance Education Center | 501 W. 3rd Street), our team will be available in person 90 minutes before the performance begins.

Please note: We do not operate a walk-up box office at the Butler Dance Education Center, please call or email us if you need assistance!

INCLEMENT WEATHER POLICY

Ballet Austin will perform all events as scheduled, rain or shine. However, if an official determination is made to cancel or reschedule a performance Ballet Austin will notify all ticket holders of their options. You can also find updates on our website or by following us on our social media channels, Facebook, Twitter, and Instagram for updates.

ACCESSIBILITY

Accessible seating is available at both the Long Center and the Butler Dance Education Center. Elevators at the Long Center can be accessed in the Rollins Lobby on the ground level and service all levels.

For more information regarding these accommodations or to purchase tickets in accessible seating locations, contact the Ballet Austin’s Ticketing Services Team at 512.476.2163 (Mon. – Fri. 12 p.m. – 5 p.m.) or email us at boxoffice@balletaustin.org.

AUDIO DESCRIPTION SERVICES

If you require audio description services, contact our Ticketing Services team at least 2 weeks in advance.

We are available Monday – Friday, 12 p.m. to 5 p.m. CT (except major holidays).

By phone at 512.476.2163 or
By email at boxoffice@balletaustin.org

COLLEGE STUDENT RUSH TICKETS

College students can purchase up to two (2) tickets for $20 each, with a current/valid college ID for Ballet Austin productions at the Long Center 90 minutes before curtain. Student rush tickets are based solely on availability and seat locations are determined by the box office.

GROUP DISCOUNTS

We offer a 10% discount on tickets for groups of 20 or more. Group tickets must be purchased directly through the Ballet Austin and must be paid in full at the time of purchase. To purchase group tickets, contact the Ticketing Services Team by phone at 512.476.2163, Monday through Friday, 12 p.m. to 5 p.m. CT (available weekdays except major holidays), or via email at boxoffice@balletaustin.org.

MILITARY and SENIOR 65+ DISCOUNT

Ballet Austin offers the following discounts, available only in-person or by calling Ballet Austin’s Ticketing Services at 512.476.2163 (Mon. -Fri. 12 p.m. – 5 p.m.)

Military: 10% off up to 4 tickets
Senior: 10% off up to 4 tickets, applicable for ages 65+

PLEASE NOTE: These discounts do not apply to THE NUTCRACKER or Ballet Austin II performances at AustinVentures StudioTheater at Ballet Austin.

LAP SEAT TICKETS FOR CHILDREN AGES 3 AND UNDER

Everyone entering the theater is required to have a ticket. For children who are ages 3 and under we do provide Lap Tickets free of charge. A lap ticket may be picked up at the box office prior to the performance.

Please be courteous of other guests and step outside the theater into the lobby if your child is crying or being disruptive.

OOPS, I MISSED MY SHOW! WHAT ARE MY OPTIONS?

It happens to the best of us. We buy tickets to a show, forget to check the date, and show up for the wrong performance.

If it happens to you, we’re happy to sell you tickets to a subsequent performance of the same production at a 50-percent discount based on seating availability.

However, if you’ve missed the performance for which you purchased tickets we cannot offer you complimentary tickets to another show.

As always, be sure to check your tickets when you receive them and make note of your performance date and time so you arrive on time for the show.

*There is a $10 per-order exchange fee for non-season ticket holders.

DONATING TICKETS BACK TO BALLET AUSTIN

Tickets may be returned to Ballet Austin as a tax-deductible donation. To receive a tax credit, you must contact the Ticketing Services Team no later than 24 hours before the originally scheduled performance, and a donation receipt will be mailed to you.

LATE SEATING

Patrons arriving late to Ballet Austin performances will be seated at the discretion of management. Video monitors are available in the lobby until an appropriate pause allowing for seating occurs.

RECORDING POLICY

No cameras or recording equipment of any kind are permitted at Ballet Austin events. Ticket holders agree not to photograph or record the event in any form.

BALLET ETIQUETTE

Please be courteous of other guests enjoying the performance.

All cell phones must be silenced and turned off prior to the performance.
No talking during the performance.
If guests around you are being disruptive, please notify an usher.

Tickets are revocable licenses that may be taken up at any time for any reason upon refunding the purchase price.