For help with common questions visit our Digital FAQ’s page.

If you are picking up tickets at Will Call, please arrive at least 30 minutes before showtime and bring a valid ID. The Long Center’s box office is located on the Ground Level, adjacent to the grand staircase.

Tickets that were not purchased directly from Ballet Austin but through third-party websites or ticket brokers may not be valid and may have been purchased for more than face value.

• If you did not purchase your tickets from the Ballet Austin box office or online at our official website, balletaustin.org, be sure to check your tickets before you leave for the Long Center and contact the seller if you notice any problems.

• Ballet Austin does not have a record of purchases made through ticket brokers or resellers and may not be able to assist you if the tickets you purchased are missing scannable bar codes, seat numbers or other important information that proves their validity.

• Be safe and always purchase your tickets directly from Ballet Austin!

PALMER EVENTS CENTER GARAGE is the Long Center’s primary parking structure, located east of the Long Center.

• NORTH entrance off of Riverside Drive
• SOUTH entrance off of Barton Springs Road
• $10 per vehicle

ONE TEXAS CENTER GARAGE PARKING is located at 505 Barton Springs Road.

• Enter the Garage directly from Haywood Avenue
• Allow ~10 minutes to walk from One Texas Center to the Long Center
• One Texas Center Garage is a public parking facility managed and operated by the City of Austin
• $10 per vehicle

Please note parking rates are subject to change based on special events.

Click to enlarge parking map

*Paid valet parking is available with drop-off and pick-up locations next to the Long Center’s box office and main entrances.

• Drop off by driving east on Riverside Drive, pass through the traffic circle, and enter the first drive on your right as your approach the Long Center.

• $20 per vehicle, cash only

Please note parking rates are subject to change based on special events.

The Palmer Events Center garage has 24 accessible/handicapped parking spaces located closest to the elevators on each level.

• Patrons may also enter the valet line through the first entrance to the Long Center off of Riverside Drive and pull up to the curb to drop off guests with mobility challenges at the main entrance.

• Elevator access is available through the Ground Level lobby door next to the box office.

• Staff will be available to direct you should you need assistance.

Visit the Welcome Center on the east side of the 1^st floor Orchestra lobby when you arrive so we can say hello, answer any questions you may have, and direct you to all the fun pre-show activities. And be sure to pick up a map to see where all the activities are located!

Sponsored by PNC Bank.

Footlights is your pre-show behind-the-scenes look into what you’ll see when the curtain goes up! Learn about the production and hear stories behind the work from members of the Ballet Austin Education team.

Footlights is offered in Dell Hall on the 2nd-Floor Mezzanine Level one hour before showtime.

Enter through theater entrances 23 and 24
Length of program: Approximately 15 minutes
FREE for all Ticket Holders

Don’t miss your chance to meet and greet Clara in-person! Head to The Nutcracker Suite, located in Gallery 701 on the west end of the 2nd floor Mezzanine level, to meet and take a photo and get an autograph.

Meet & Greets are offered pre-show, beginning 90 minutes before showtime.

FREE for all Ticket Holders

This program is supported by Humanities Texas, the state affiliate of the National Endowment for the Humanities, and The Junior League of Austin.

Ballet-O-Mania! is our interactive discovery lounge (like a walk-through pop-up museum), hosted by Ballet Austin’s Education Department. See everything from pointe shoes, costumes, videos, and more! Ballet-O-Mania! is uniquely designed for each production, so even if you’ve been before, be sure to visit again!

Ballet-O-Mania! is offered in the Kodosky Lounge on the 2nd-Floor Mezzanine Level 90 minutes before showtime and during intermission.

Enter through the downtown-facing hallway off the East Lobby
FREE for all Ticket Holders

Visit the AT&T Education Room on the Ground Level to get your FREE holiday family photo taken by our professional photographers from CCR Studios in front of our whimsical, wintery backdrop.

Photographer available 90 minutes before showtime and during intermission.

FREE for all Ticket Holders

Capture your memories with selfie photo opportunities located throughout the Long Center and outside on the Terrace, with scenes featuring the Nutcracker, Clara’s living room, and the enchanted sleigh.

Be sure to tag us @balletaustin and use #NutcrackerATX! We’ll share our favorites on our social channels!

Photo stations are available 90 minutes before showtime and during intermission.

Are you looking for a souvenir or the perfect gift for your holiday shopping? Ballet Austin’s Guild Gift Barres are located on the Orchestra and Mezzanine Levels of the Long Center and are stocked with collectible Nutcrackers, t-shirts, ornaments, and more. Proceeds benefit Ballet Austin’s educational scholarship programs.

Open 90 minutes before showtime, during intermission, & post-show

Visit one of our Welcome Centers located on the east side of the Dell lobby on the Orchestra level off the terrace, or just inside the Rollins Lobby when entering on the lower level. When you arrive please stop by and say hello. We can answer any questions you may have and direct you to all the fun pre-show activities. And be sure to pick up a map to see where all the activities are located!

Sponsored by PNC Bank.

Footlights is your pre-show behind-the-scenes look into what you’ll see when the curtain goes up! Learn about the production and hear stories behind the work from members of the Ballet Austin Education team.

Footlights is offered in Dell Hall on the 2nd-Floor Mezzanine Level one hour before showtime.

Enter through theater entrances 23 and 24
Length of program: Approximately 15 minutes
FREE for all Ticket Holders

This program is supported by Humanities Texas, the state affiliate of the National Endowment for the Humanities, and The Junior League of Austin.

Ballet-O-Mania! is our interactive discovery lounge (like a walk-through pop-up museum), hosted by Ballet Austin’s Education Department. See everything from pointe shoes, costumes, videos, and more! Ballet-O-Mania! is uniquely designed for each production, so even if you’ve been before, be sure to visit again!

Ballet-O-Mania! is offered in the Kodosky Lounge on the 2nd-Floor Mezzanine Level 90 minutes before showtime and during intermission.

Enter through the downtown-facing hallway off the East Lobby
FREE for all Ticket Holders

Capture your memories with selfie photo opportunities located throughout the Long Center and outside on the Terrace, with scenes featuring the Nutcracker, Clara’s living room, and the enchanted sleigh.

Be sure to tag us @balletaustin and use #NutcrackerATX! We’ll share our favorites on our social channels!

Photo stations are available 90 minutes before showtime and during intermission.

Are you looking for a souvenir or the perfect gift for your holiday shopping? Ballet Austin’s Guild Gift Barres are located on the Orchestra and Mezzanine Levels of the Long Center and are stocked with collectible Nutcrackers, t-shirts, ornaments, and more. Proceeds benefit Ballet Austin’s educational scholarship programs.

Open 90 minutes before showtime, during intermission, & post-show